Returns: all returns must be authorized in advance by Woodlandhills Alpacas and must include original packaging and receipt. Return of mercandise for reasons other than incorrect shipment on our part are subject to a 15% restocking charge.

We reserve the right to remedy the problem by correcting, in whole or part, the purchase - you will be satisfied. 

There are no returns after 30 days and no returns on books, videos, dyes, wheels, carders and looms.

We have a great standing relationship with manufacturers and will work with the customer to remedy any purchase covered by a manufacturing warranty.